Frequently Asked Questions
Answers to frequently asked questions.
Therma-Tru offers a standard assortment of popular sizes, finish colors and handlesets. An expanded scope of additional options is available as semi-custom. Should you need something outside of our standard or semi-custom assortment, your dealer can quote custom products. To quote a product for your project, please call 1-800-THERMA-TRU (843-7628) to find a local dealer.
Yes, additional size options are available through special quote. When quoting products for the job, your dealer or contractor will determine whether the size you need is considered standard, semi-custom or custom. Please note that custom orders will not be covered under the Veris door system lifetime limited warranty. Your dealer will be able to inform you of your product's warranty eligibility when they receive the quote. To quote a product for your project, please call 1-800-THERMA-TRU (843-7628) to find a local dealer.
Yes, the standard assortment of Veris glass door systems includes options designed to meet both new construction and remodeling needs. However, some products are better suited for remodeling projects (e.g., bottom-load folding glass door systems). The rough opening specifications will determine if a custom order is needed or if the standard and/or semi-custom assortment can be used. Please note that Therma-Tru recommends pivot entry doors be installed only on concrete or wood substrates to support the operational load of the door.
Yes, your dealer can custom quote motorized options for Veris glass door systems. Please note that motorized options are not covered under the Veris lifetime limited door system warranty. To quote a product for your project, please call 1-800-THERMA-TRU (843-7628) to find a local dealer.
The Veris collection includes options for enhanced Low-E glass for increased energy efficiency. However, the standard assortment of Veris products is not ENERGY STAR qualified.
The Veris collection includes structural and impact-rated options. Please check with your dealer on specific product approvals and always confirm building code requirements in your area before buying. Product approvals show that the door system meets applicable codes when selected, assembled and installed as instructed. Additional options to meet other product approvals may be available as semi-custom or custom. Call 1-800-THERMA-TRU (843-7628) to find a local dealer.
Yes, Veris door systems are backed by a 1x transferable lifetime limited warranty. This warranty can be transferred one time to a new owner, should you ever sell your home. Veris door systems are also backed by a 10-year limited finish warranty. The balance of this finish warranty can transfer to a second owner. For more information on limited warranties and exclusions, visit VerisCollection.com.
Please note custom products may not be covered by the Veris lifetime limited warranty. Instead, custom products will be covered under a custom warranty. Each custom Veris product is warranted for a minimum of one year from the date of delivery. Dependent on items specified, such as finishes, warranties may be extended well beyond one year. Many of the components, such as hardware and glass, may be warranted by the original manufacturer for greater lengths of time. Warranties are issued individually, based on the scope of the project. It is imperative that the customer reads and fully understands the warranty for their product type. For additional information, please call 1-800-THERMA-TRU (843-7628).
If you have an issue with your Veris glass door system, contact the dealer, builder or contractor who installed or sold the product. If that party is unknown or unreachable, call us at 1-800-THERMA-TRU (843-7628), Monday-Friday, 8:00 a.m.-6:00 p.m. ET, or email firstname.lastname@example.org.
Color samples can be ordered online at store.thermatru.com.
Whether a top- or bottom-load unit, it's important to keep the track clear of debris so that the rollers work properly. For bottom-load units, this can be more of a challenge as dirt, sand, leaves and other debris may get into that bottom track when the doors are open. If you're concerned about bottom track maintenance due to the area in which you live, then we recommend a top-load unit. However, top-load units require additional structural features. To ensure you have the right fit for your needs, please contact a dealer in your area. To find a local dealer, call 1-800-THERMA-TRU (843-7628).
Yes, Veris folding and sliding door systems are available with screens by Genius. ZigZag screens are designed for standard openings up to 8'0" high by 12'0" wide. Sheer Classic screens are designed to fit wider openings with options up to 10'0" high. For more information on screen options, visit VerisCollection.com.
Sills with an upleg are best situated for exposure to weather. Flush sills have little resistance to water penetration and have the potential to leak if installed exposed to weather. We recommend these systems be installed away from weather and under large soffits or overhangs.
Whether a top- or bottom-hung unit, it’s important to keep the track clear of debris so that the rollers work properly. For bottom-hung units, this can be more of a challenge as dirt, sand, leaves and other debris may get into that bottom track when the doors are open. If you live in an area in which you’re concerned about bottom track maintenance, then we recommend a top-hung unit. However, top-hung units require additional structural features. To ensure you have the right fit for your needs, please call 1-800-323-3533, ext. 2565.
For detailed instructions on how to clean and maintain your Veris glass door system, please download the care and maintenance guidelines found at VerisCollection.com.
To register your products, scan the QR code found on the Veris door system warranty document or PDF found online. Fill out the registration form and you'll receive a confirmation email to keep for your records. Homeowner & Installer FAQs